Refund policy

We have a 30-day return policy for the UK & US & Canada & Ukraine & other non-EU customers, which means you have 30 days after receiving your item to request a return. For EU customers it's 14 days.

For regular products, we accept cancellations within 24 hrs regularly and until the order has been fulfilled for EU-based customers (within 14 days after the order was recieved). Please note that returns or cancellations are not accepted for custom orders (unless you've recieved a faulty product).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@airylistore.com. Please note that the cost of the return shipping are covered by the customer.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@airylistore.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) unless they are faulty (I've made a different size from what was requested, or colour name is different, etc.). Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@airylistore.com.